AI GUEST CONCIERGE FOR SHORT-TERM RENTALS

Your guests get instant answers. You get your time back.

We’re building OMERVIA to resolve routine guest questions with the right property-specific facts, instructions and visual guidance — while leaving exceptions and judgment with you.

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Built for hosts and property managers. Initial focus: US, UK and Australia.

Built around authorized integrations — not shared passwords.

Product concept Harbour Loft

Guest

Where should I park?

OMERVIA

Use parking space 18 inside the garage. Enter through the left-side gate shown below.

Verified source Routine / no host approval needed

Garage entrance — this property

Property: Harbour Loft
Source: Parking instructions
Visual: Garage entrance
Decision: Routine

Property-specific context Visual guidance Human decision boundary Designed for short-term rentals

THE QUESTIONS ARE SMALL. THE INTERRUPTIONS ADD UP.

Your day should not be a repeating guest FAQ.

Parking. Wi-Fi. Check-in. The thermostat. The hot tub. The coffee machine. Checkout. One question takes a minute. Dozens of them turn hosting into being permanently on call.

As the number of properties grows, the problem is not just message volume. It is making sure every guest gets the right answer for the right property.

“Where do I park?”

“What’s the Wi-Fi?”

“How do I get in?”

“How does the thermostat work?”

“Where are the extra towels?”

“Can I check in early?”Host decision needed

PROPERTY-SPECIFIC BY DESIGN

One property. One context. One clear answer.

OMERVIA is being built around a simple rule: information from one property should never become the answer for another. Each guest request is resolved inside the context of the correct property and stay.

Product concept Harbour Loft — property context

ReservationAug 14–18

FactParking space 18

VisualGarage entrance

PolicyRoutine answer allowed

Other property Not in context

01Guest question
02Property + reservation
03Verified facts
04Answer + visual
05Host if judgment is needed

The goal is not to make AI sound confident. The goal is to make the answer correct.

DON’T JUST ANSWER. SHOW THEM.

Sometimes one photo solves what five messages cannot.

OMERVIA is designed to pair the answer with the property-specific visual that makes the instruction obvious — when the connected channel supports it.

Product concept

Guest: “Where should I park?”

“Use space 18 inside the garage. Enter through the left-side gate shown in the photo.”

Correct garage photo for that property

Question→property context→verified answer→right visual→resolved

Built to handle the repetitive without taking over the decisions.

KNOW

Know the property, not just the question.

Keep facts, instructions, policies and visuals tied to the property they belong to.

Harbour Loft

ANSWER

Ground routine replies in approved information.

The product is designed to use property and reservation context instead of guessing from general AI knowledge.

Parking instruction Verified source

SHOW

Use the right visual when seeing is faster than explaining.

Parking, entry, controls and amenities can be clearer with the correct property-specific image.

ESCALATE

Bring you in when the request needs judgment.

Exceptions, sensitive issues, uncertain answers and decisions such as refunds or special approvals should not be invented by automation.

Early check-in requestHost decision needed

Routine questions should disappear. Human decisions should remain human.

AUTOMATION SHOULD EARN YOUR TRUST

Control is part of the product, not a setting hidden in a menu.

OMERVIA is being designed so hosts can understand what the system knows, what it is allowed to do and when it stops and asks for help.

The right property stays the right property.

Property context is intended to be isolated so one listing’s private operational information does not answer another listing’s guest.

Context isolated

Important answers should have a source.

Property facts and instructions are designed to carry provenance, freshness and approval state instead of becoming an unstructured pile of chat history.

Source verified

Exceptions stay with you.

Refunds, discounts, rule exceptions and other judgment calls are designed to move to a human decision boundary unless an explicit future policy safely authorizes otherwise.

Host decision needed

Know when automation is on — and why it stopped.

The product roadmap includes clear review, pause, escalation and integration-health states rather than invisible background automation.

Needs review

When the evidence is incomplete, the correct behavior is to ask — not invent.

READY TO RESOLVE

From connected property to ready-to-resolve.

01
Connect through an authorized integration path.
The initial product focus is an approved Hospitable Connect path for Airbnb-connected guest messaging, subject to final vendor approval and supported scopes.
02
Turn property information into usable operational context.
Review facts, instructions, policies and the visuals guests may need. Missing or stale information should be visible before automation depends on it.
03
Test the property before trusting automation.
Parking, entry, Wi-Fi, amenities, checkout, exceptions and intentionally unanswerable questions form part of the planned readiness flow.
04
Let routine questions earn automation.
The product is designed to move from draft/review toward Safe Autopilot only for the intent classes that pass property readiness, evidence and policy gates.
05
You keep the decisions.
When the request needs judgment or the answer is uncertain, OMERVIA is designed to hand you the context instead of pretending the decision has already been made.

Useful for one property. Designed to grow with a portfolio.

1–3 properties

Solo Host

Get your evenings back.

The first value is simple: fewer repetitive interruptions without making guests wait for routine help.

4–20 properties

Professional Host

Keep answers consistent as complexity grows.

Different listings have different rules. OMERVIA’s product model is built around keeping each property’s operational context separate.

20+ properties

Property Manager

Scale guest service without scaling repetitive work at the same rate.

Portfolio governance, team controls and deeper manager workflows sit in the NEXT horizon and will only be marketed as available after they are verified.

MEET GUESTS WHERE THEY ALREADY MESSAGE YOU

No new guest app to teach.

The initial OMERVIA integration path is being developed around Hospitable Connect for Airbnb-connected guest messaging. Final capabilities will depend on vendor approval, granted scopes and what the connected channel officially supports.

Airbnb-connected
guest messaging

→

Hospitable Connect

→

OMERVIA

Authorized connection path — not shared host passwords. Property and reservation context — only when made available by the approved integration. Messaging and visual delivery — only where the exact channel capability is verified.

Integration availability and supported actions are confirmed per provider before launch.

SIMPLE VALUE METRIC

Pricing should follow the value you get — not the number of AI tokens you use.

OMERVIA is being structured around active properties as the primary value metric. Final launch pricing for the US, UK and Australia is still being validated and will be published before paid launch.

1 property

→

a few properties

→

growing portfolio

Core safety stays core: correct property context, grounded information and host control.

Request Early Access

QUESTIONS BEFORE EARLY ACCESS

What hosts usually want to know first.

Clear answers now. No roadmap presented as shipped.

Is OMERVIA available today?

Not as a broad public product yet. We’re preparing a controlled early-access program while the core property-context, safety and integration flows are validated.

Do I need to share my Airbnb password?

No. OMERVIA is being designed around authorized integration paths, not shared host passwords. The initial integration focus is Hospitable Connect for Airbnb-connected guest messaging.

Will OMERVIA answer every guest message automatically?

No. That is not the product philosophy. Routine factual questions may graduate to automation only when the property context, evidence and policy allow it. Requests that need judgment should go to the host.

What happens if OMERVIA does not know the answer?

The intended behavior is to hold, review or escalate rather than invent a property-specific fact. A fluent guess is not a successful answer.

Can OMERVIA send photos?

Visual guidance is part of the core product design. Automatic image delivery will only be enabled for integrations and channels where that exact capability has been verified.

What about video?

Video may be useful for some guest instructions, but outbound native video will not be marketed as a capability until the connected channel and API path are proven to support it.

Does OMERVIA replace my PMS?

No. OMERVIA is being built as a guest-resolution layer, not as a full property-management-system replacement.

Can it work across multiple properties?

Multi-property context is part of the core architecture. Each property is intended to remain isolated. Advanced manager governance and team workflows are planned after the core resolution product is proven.

Which markets are you starting with?

The initial commercial focus is the United States, United Kingdom and Australia.

How will pricing work?

The current pricing architecture is based primarily on active properties rather than AI tokens. Final launch prices are still being validated for the initial markets.

EARLY ACCESS

Spend less time repeating answers. Help us build the guest concierge you would actually trust.

We’re preparing controlled early access for short-term-rental hosts and property managers in the US, UK and Australia. Tell us about your portfolio and the guest questions that consume the most time.